| Cosmic Institute has a variety of support options available to you to help make your online learning experience as enjoyable as possible. Whether you prefer to talk to a live helpdesk
person, simply send an email or read through our
Frequently Asked Questions for answers to common
problems, we are here to help you however we can.
Please feel free to use these resources as often
as you need. In addition to the support services Cosmic Institute offers, we also monitor our entire
system 24-hours a day to ensure uptime. Whether
it's after hours, on weekends or holidays, our
monitoring software will page a technician immediately
anytime a problem is detected in the system, and
the problem is looked into right away.
Contact our helpdesk
The Cosmic Institute Help Desk is
staffed from 9 a.m. to 6p.m. (GMT+5), Monday through
Friday, excluding holidays. Our Student Services
Officers are well versed in all aspects of online
campus use. Use any of the options below to contact us, and
one of our Student Services Officers will get
back to you. We realize that your time is very
valuable. To enable our help desk to assist you
in an efficient manner, go through these steps
before you call our help desk:
- Be prepared to leave your name and number
in voice mail. While we strive to staff adequately,
the number of callers varies from minute to
minute so you may get our answering machine
when you call.
- Be in front of your computer and have the
computer turned on. We'll likely ask you to
run through a series of checks and settings
on your computer system to help isolate the
problem.
- Have any error messages written down. If
you received an error message on your computer,
it helps us to know what the message said. Also,
if you can remember, be prepared to describe
what you were doing when the error occurred,
any steps you have taken or any changes you
have made recently.
- Be reasonably free of distractions. Try to
keep background noise and distractions such
as children or pets to a minimum so you are
able to focus on your conversation with us.
- Allow ample time. Wouldn't it be nice if all
problems were as easy as "Click here and
your problem will go away"? Unfortunately,
that's not the case, so prepare to have at least
10 to 15 minutes to address the problem you're
having.
Call us through Telephone
Call us at +92 42 6665984-85. If our help desk phone
lines are busy, or if you call when our help desk
is closed (late nights, weekends and holidays),
please leave a brief voice mail message and we will
get back to you as soon as possible.
Contact us through the Internet
Click here to access the Online Support Form.
Feedback
Our goal is to serve you as best as we can in a
most cost-effective manner. Please let us know how
we are doing by giving us your feedback about our
help desk services.
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